FAQs

All staff are insured to take people out in their cars but clients must be able to get in and out of a car independently

We leave a Green communication folder with all clients and staff record details of their visit in this folder at the end of every visit.

Clients are invoiced weekly, 4 weekly or monthly depending on personal preference. Payment can be made by bank transfer/ cheque/ cash.

We can check if someone has take their medication and remind them to do so but cannot administer it.

We do not charge mileage for visits within a 3 mile radius of Shrewsbury but over 3 miles charges are incurred. We do charge for all trips with or on behalf of clients.

No, we all wear smart casual clothes.

We like as much notice as possible please but 24hrs is acceptable.

We do  not provide personal care and this means we are not able to help people with dressing, washing, bathing, taking tablets, application of creams.

All staff are on a  permanent contract so have paid holidays and pension contributions made. Staff are paid well above the minimum wage.